This policy explains how Bendix handles information submitted through quote forms, catalog update requests, distributor inquiries, fitment support messages, and related website interactions. The site collects only the information needed to understand a commercial request, respond to product or catalog questions, and route the inquiry to the appropriate support path for Brake System Components or Ignition & Electrical Parts.
Typical information may include name, company, work email, phone number, product category, part numbers, vehicle details, estimated quantities, destination region, and message content. When users interact with catalog pages, basic technical information such as browser type, visited pages, and form submission timing may be recorded for security, troubleshooting, and service improvement.
Submitted information is used to answer sourcing questions, prepare quote discussions, clarify fitment requirements, provide catalog updates, and maintain a practical record of buyer communication. If a request requires documentation review, the information may be used to identify relevant CARB, EPA, ISO, REACH, RoHS, or category-specific notes where applicable to the requested component range.
Bendix may share inquiry details with authorized team members, distributors, logistics support, or compliance contacts when that sharing is necessary to respond to the request. Information is retained for a reasonable period to support follow-up communication, repeat replenishment planning, and commercial recordkeeping. Users may request correction or deletion of contact details when continued retention is not required by business or legal obligations.
Reasonable safeguards are used to protect submitted data, but no website transmission can be guaranteed as completely secure. Users should avoid sending highly sensitive personal information through general inquiry forms. To update preferences or ask a privacy question, contact the support address listed on the contact page.
When a company submits a repeat inquiry, Bendix may use prior correspondence to avoid asking for the same fitment or shipping context again. This can help a distributor or fleet buyer continue a replenishment discussion without rebuilding the request from the beginning. Users who prefer not to receive catalog update messages can ask to be removed from those updates while still allowing Bendix to respond to an active quote, cross-reference, or support question.